Echi Shipping Policy

At Echi, we are dedicated to delivering your orders in a timely and efficient manner. This shipping policy outlines the terms and conditions that apply to the delivery of your purchases.

1. Shipping Method

  • Air Freight: We utilize air freight for the majority of our shipments to ensure fast delivery times. This method is ideal for customers who require their orders urgently and is our preferred shipping method for international orders.

2. Order Processing Time

  • 24-Hour Dispatch: We commit to processing and dispatching your order within 24 hours of receiving a successful payment confirmation. This means that once your payment is confirmed, we will prepare and ship your order within one business day.

3. Delivery Timeframes

  • Delivery Time: The delivery time varies depending on the destination country and flight availability. Typically, international air freight delivery can take from 1 to 5 business days after dispatch, depending on the distance and customs clearance processes.

4. Shipping Cost

  • Cost Calculation: Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination country. These costs are displayed at checkout before you finalize your payment.

5. Customs and Import Duties

  • Customer Responsibility: Any customs or import duties are the responsibility of the customer. Echi does not have control over these charges and cannot predict their amount. We recommend checking with your country’s customs office to determine potential additional costs.

6. Tracking Information

  • Tracking Details: Once your order has been dispatched, you will receive an email with tracking information. This will allow you to monitor the progress of your shipment and estimate the delivery date.

7. Delivery Confirmation

  • Signature Required: For security and confirmation of delivery, a signature may be required upon delivery for certain packages.

8. Delays and Force Majeure

  • Delays: While we strive to meet the estimated delivery times, certain factors such as weather conditions, peak seasons, and other unforeseen circumstances may cause delays.

  • Force Majeure: Echi is not responsible for delays in delivery due to events beyond our control, such as natural disasters, public health crises, or disruptions in the transportation infrastructure.

9. Returns and Exchanges

  • Return Shipping: If you need to return or exchange an item, you are responsible for the return shipping costs unless the return is due to our error.

10. Contact Us

For any inquiries regarding your shipment or assistance with delivery, please contact our customer service team at:

This shipping policy is subject to change without notice and is effective as of August 9, 2024.